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General Terms and Conditions of contract and house rules

These General Terms and Conditions govern the contractual relationship between the accommodation facility and the Guest (hereinafter referred to as the "Customer") regarding the booking and stay. The confirmation of the booking implies full acceptance of these terms and conditions.

 

 

1. Accommodation Details and Contact Information

The accommodation facility is managed by:

  • Property Name: Cairoli Boutique Hotel Milano
  • Company Name: Luxury Collection Cairoli srl
  • Registered Office: Via San Giovanni Sul Muro, 5 – 20121 Milan (MI)
  • VAT Number: IT-14451580964
  • Contact: Phone: +39 02 38266798 | Email: info@luxurycollectionmilano.com
  • CIN (National Identification Code): IT015146B49J8KBDCD

 

 

2. Booking and Payment Methods

  • Booking channels: Bookings can be made directly through our website, via email, or by phone.
  • Booking confirmation: The booking is considered finalized and binding only upon receipt of written confirmation from the property and, where required by the selected rate, the completed payment or the provision of credit card details as a guarantee.
  • Tourist tax: Unless otherwise specified, the municipal tourist tax is not included in the room rate and must be paid separately upon arrival or check-out.

 

 

3. Cancellation Policies, Modifications, and Rates

The application of cancellation fees depends on the rate selected by the Customer during booking:

 

3.1 NON-REFUNDABLE Rate

  • Payment: Advance payment required upon booking confirmation. The total amount of the stay is charged at the time of booking.
  • Cancellation / Modification: In case of cancellation, modification, or early departure, no refund will be issued.

 

3.2 FLEXIBLE Rate (Flex)

  • Guarantee: A credit card is required as a guarantee. The property reserves the right to pre-authorize the total amount of the stay up to 2 days (48 hours) prior to arrival.
  • Cancellation: Free up to 2 days before the scheduled arrival date. In case of late cancellation (beyond the specified deadline), the full amount of the stay will be charged.

 

3.3 "LONG STAY" PROMO RATE (Minimum 4 Nights)

  • Guarantee: Applicable only to stays of 4 nights or more. A credit card is required as a guarantee. The property will pre-authorize the total amount up to 10 days prior to arrival.
  • Cancellation: Free up to 10 days before the scheduled arrival date. In case of cancellation after this deadline, the total amount of the booking will be charged.

 

3.4 NO SHOW (Failure to Arrive)

  • In case of a no-show on the scheduled check-in day without prior communication within the terms of the selected rate, the booking will be considered cancelled and a penalty equal to 100% of the total amount due will be charged.

 

 

4. Stay Rules: Check-in, Check-out, and Self Check-in Times

  • Check-in (Arrival): Rooms/apartments are available starting from 3:00 PM. Please inform us of your estimated time of arrival in advance.
  • Self Check-in (Autonomous Arrival): For arrivals outside standard hours or upon request, the property offers a self check-in option. Detailed instructions and access codes will be sent to the Guest via Email/WhatsApp only after receiving ID documents for all guests for mandatory legal registration and the settlement of any outstanding balances.
  • Check-out (Departure): Rooms/apartments must strictly be vacated by 11:00 AM. Unagreed delays may result in an additional fee.

 

 

5. House Rules and Guest Behavior

To ensure a pleasant and safe stay for everyone, Guests are required to observe the following rules:

  • Quiet Hours: Strict respect for quiet hours is required between 10:00 PM and 8:00 AM.
  • No-Smoking Policy: Smoking (including electronic cigarettes / vaping) is strictly prohibited inside all areas of the property.
  • Pets: Pets are allowed only upon prior request and with a potential surcharge of €35.00 per stay.
  • Liability for Damages: The Guest is directly liable for any damage caused to the property, furnishings, or amenities, whether by themselves or their companions. Any damage or breakage must be reported promptly to management and will be charged at replacement or repair cost.

 

 

6. Limitations of Liability

  • Valuables: The property declines all responsibility for the loss, theft, or damage of valuables, money, or personal belongings left unattended in the rooms or common areas.
  • Service Disruptions: The property is not responsible for disruptions due to force majeure, extraordinary weather events, or temporary outages of external utility services (electricity, water, Wi-Fi internet connection).

 

 

7. Privacy and Personal Data Processing (GDPR)

Personal data provided by the Customer during booking and check-in will be processed by Luxury Collection Milano in full compliance with European Regulation (EU) 2016/679 (GDPR).

Data is collected exclusively for purposes related to booking management, legal compliance (e.g., mandatory reporting to Public Security via "Alloggiati Web"), and tax requirements. Data will not be shared with third parties for commercial purposes without explicit consent. To review the complete policy, the Guest can refer to the full privacy policy.

 

 

 

8. Applicable Law and Jurisdiction

These General Terms and Conditions are governed by Italian law.

For any dispute arising regarding the interpretation, execution, or termination of this contract, the Court of Milan shall have exclusive jurisdiction.